Although failures in digital platforms are very frequent, the ability to prevent them and resolve them in time is what differentiates profitable companies from those that are not. <\/strong>According to data by Zendesk<\/a> from 2023, 34% of consumers said they would not buy from a company again after a bad customer service experience.<\/p>\n\n\n\n Detecting these failures and solving them quickly and efficiently is only possible with observability technologies. These are solutions designed to understand what is happening inside a system based on the external data emitted by said system. Therefore, it requires that useful data from multiple sources be properly connected, optimized, and enhanced for context.<\/p>\n\n\n\n When an IT team implements this type of technology, it can efficiently and comprehensively understand, evaluate, and manage the status of its operational processes in real-time.<\/strong> At a managerial level, its use makes it easier for business leaders to make decisions based on identified patterns and information based on specific data. <\/p>\n\n\n\n According to a Riverbed study<\/a>, By 2024, 43% of companies plan to implement observability solutions. <\/strong>According to Gartner<\/a>, by 2026, 70% of organizations<\/strong> that successfully apply observability will reduce decision-making latency<\/strong> and gain a competitive advantage in targeted business or IT processes.<\/p>\n\n\n\n + Challenge:<\/strong> Slow operation of digital platforms that significantly impacts customer retention, user satisfaction, and company reputation.<\/p>\n\n\n\n Solution:<\/strong> Observability technology makes it easy to constantly and real-time monitor metrics that are key to ensuring the best user experience, such as server response time, CPU load, network performance, and other crucial indicators. <\/p>\n\n\n\n + Challenge:<\/strong> Rising costs related to IT infrastructure, without an understanding of the way resources are used.<\/p>\n\n\n\n Solution:<\/strong> Using observability tools, you can access a deep, real-time view of resource consumption in the technological infrastructure, making it possible to determine usage patterns and identify underutilized resources accounting for unnecessary costs for the business.<\/p>\n\n\n\n + Challenge:<\/strong> Difficulty identifying problems in services and applications that run on multiple locations and platforms.<\/p>\n\n\n\n Solution:<\/strong> Observability tools offer complete traceability of the flow of operations through interconnected services. This not only improves understanding of system behavior but also facilitates fault identification and event correlation.<\/p>\n\n\n\n![\"Observability](\"https:\/\/testing.xplaye.com\/ikusi2\/en\/wp-content\/uploads\/sites\/2\/2024\/02\/interior_01-19-1-2-1024x256.jpg\")
<\/figure>\n\n\n\nWhat specific problems can be solved with observability technology?<\/strong><\/h2>\n\n\n\n
![\"Observability](\"https:\/\/testing.xplaye.com\/ikusi2\/en\/wp-content\/uploads\/sites\/2\/2024\/02\/interior_02-8-1-2.jpg\")
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