Observability: Essential for Any Modern Company
Observability provides clarity for business decision-making by making events that occur during operational processes visible.
Let’s imagine that users of a financial or retail service have difficulties performing certain actions within a digital platform, such as transferring money or completing a purchase. If this is not resolved in time, users will not only fail to complete the operation, but will have to look for new service alternatives as well.
Although failures in digital platforms are very frequent, the ability to prevent them and resolve them in time is what differentiates profitable companies from those that are not. According to data by Zendesk from 2023, 34% of consumers said they would not buy from a company again after a bad customer service experience.
Detecting these failures and solving them quickly and efficiently is only possible with observability technologies. These are solutions designed to understand what is happening inside a system based on the external data emitted by said system. Therefore, it requires that useful data from multiple sources be properly connected, optimized, and enhanced for context.
When an IT team implements this type of technology, it can efficiently and comprehensively understand, evaluate, and manage the status of its operational processes in real-time. At a managerial level, its use makes it easier for business leaders to make decisions based on identified patterns and information based on specific data.
According to a Riverbed study, By 2024, 43% of companies plan to implement observability solutions. According to Gartner, by 2026, 70% of organizations that successfully apply observability will reduce decision-making latency and gain a competitive advantage in targeted business or IT processes.
What specific problems can be solved with observability technology?
+ Challenge: Slow operation of digital platforms that significantly impacts customer retention, user satisfaction, and company reputation.
Solution: Observability technology makes it easy to constantly and real-time monitor metrics that are key to ensuring the best user experience, such as server response time, CPU load, network performance, and other crucial indicators.
+ Challenge: Rising costs related to IT infrastructure, without an understanding of the way resources are used.
Solution: Using observability tools, you can access a deep, real-time view of resource consumption in the technological infrastructure, making it possible to determine usage patterns and identify underutilized resources accounting for unnecessary costs for the business.
+ Challenge: Difficulty identifying problems in services and applications that run on multiple locations and platforms.
Solution: Observability tools offer complete traceability of the flow of operations through interconnected services. This not only improves understanding of system behavior but also facilitates fault identification and event correlation.
+ Challenge: Inability to scale efficiently and cope with demand spikes or changes in workload.
Solution: Observability enables teams to anticipate scalability needs and dynamically adjust infrastructure to meet demand. All this improves the response capacity and service availability.
+ Challenge: Absence of measures for data protection and regulatory compliance.
Solution: Observability technologies identify patterns of suspicious behavior, monitor event logs, and generate threat alerts to ensure teams can respond quickly to mitigate risks and comply with security regulations.
Ikusi observability technology
Ikusi Full Visibility with Thousandeyes is the observability tool recommended for the business environment by Ikusi.
This technology, created by Cisco and implemented by Ikusi experts, provides visibility of all components of the IT infrastructure to detect atypical behavior, identify the source of failures and prevent service interruptions in real-time.
By using this observability solution, IT teams can reduce the time it takes to diagnose an operational issue by 80%, positively impacting user experience and ensuring continuity of services.
For more information about this technology, visit: https://testing.xplaye.com/ikusi2/en/services/full-visibility-with-thousandeyes/