How are Artificial Intelligence and Big Data Driving Public Sector Success?
Artificial intelligence (AI) and big data are not only redefining the way we work in industry, but also have the potential to transform the way services are delivered and decisions are made in government. State officials have a wide range of options even if the public sector is using this technology less than the commercial sector.
In Mexico, the discussion about emerging technologies is already underway. In June 2018, during the panel called “Emerging States in the field of artificial intelligence”, the government shared its experience with AI and big data. From that moment on, the country began utilizing AI to advance transparency and address conflicts of interest in public administration.
However, the public sector faces more challenges than the private sector, mainly due to the nature of government institutions. Regulations, a lack of resources, and organizational challenges are a few of the factors that have delayed the adoption of developing technologies in the public domain.
OECD Principles on Artificial Intelligence
However, the use of artificial intelligence and big data is a reality, even in the public sector, which due to its implications must follow certain regulations. In September 2021, the OECD published a report on how AI and data analytics are transforming infrastructure planning and sustainability (OECD, 2021). The document offers frameworks and examples for incorporating technology into infrastructure at every stage.
The following principles must be considered by governments seeking to include artificial intelligence into their operations:
Artificial Intelligence for the Creation of Public Policies
Applying AI in the public sector extends a variety of benefits. For example, in the creation of public policies it is of great help to:
1. Improve the formulation, execution and evaluation of public policies.
2. Optimize the design and delivery of services to citizens and companies.
3. Facilitate the internal management of state institutions.
The Power of Data in Public Entities
In the public sector, big data allows analyzing large amounts of data from different sources of information to facilitate the understanding of problems and identify solutions as part of government management. The following opportunities for the strategic use of data in the public sector stand out:
1. Anticipatory governance. Governments may predict problems and identify them by utilizing data, allowing them to develop better public policies based on the scenarios they have examined.
2. Policies and services. Correct data analysis aids in reforming current policies and assessing their effects to better meet the demands of citizens.
3. Performance Management. Data analysis supports the efficient use of public resources. Big data can be used to improve the effectiveness and assessment of public management, as well as to identify fraud and stop corruption.
Establish Alliances with Experts in the Integration of Artificial Intelligence and Big Data
To leverage the advantages of these technologies, it is essential to form strategic relationships with professionals in the public sector who are experienced in integrating AI and big data.
In this context, Ikusi with its Full Visibility with ThousandEyes service stands out as a fundamental ally. This platform not only offers a complete and detailed view of the network and user experience, but also provides tools to comprehensively monitor, analyze and improve digital infrastructure.
With Ikusi, government entities can obtain an accurate diagnosis of their needs, optimize the user experience, adapt strategies to improve operational efficiency and decision making, and have comprehensive supervision of their networks and applications in real time.
If you belong to the public sector and are looking for the support of expert professionals to integrate emerging technology, click here to contact us.