See Full Visibility with Thousandeyes: From Monitoring to Business-Focused Analytics

In dynamic environments, such as those in which today’s businesses operate, it’s crucial to know what’s truly happening in networks, systems, and applications in real-time and ensure they operate as efficiently as possible. Business continuity and meeting customer service expectations depend on this knowledge.

However, there are challenges to overcome to achieve this goal.

Technological offerings evolve rapidly. Applications, users, and infrastructure are distributed. The number of network-based services continues to grow and holds strategic importance. Yet, response times to address any issues and their analysis are slow. Consequently, the service falls short of customer expectations, and an unsatisfied customer is just a click away from leaving.

Monitoring strategies are quickly becoming outdated. Businesses require proactive monitoring tools that gather information, analyze it, and predict future problems.

Objective: Generating Business-Centric Responses

As we like to say at Ikusi, the good news is that there’s a solution to gaining visibility into what’s happening in today’s networks, and it’s called Ikusi Full Visibility with Thousandeyes.

This platform not only identifies technical issues but also establishes connections between incidents to generate alarms that detect unusual behaviors in real-time. Its primary function is to prevent service interruptions and conflicts that could affect user digital experiences and business continuity.

Among its capabilities, it excels in monitoring cloud application performance and real-time latency detection. This ensures the swift identification and resolution of any errors that could impact application performance.

Its benefits include reducing incident or problem MTTR (Mean Time To Response) by up to 50-80%, proactive monitoring of system performance to prevent failures or interruptions, bolstering Internet Service Provider SLAs, measurements that enhance user digital experience satisfaction, key services in digital transformation projects, and accelerating decision-making in case of a failure.

Use Cases

The applications of Ikusi Full Visibility with Thousandeyes leave an impression on those who know them. A few examples are enough to gauge the cost for companies that fail to deploy visibility strategies for their network.

In the financial sector, it impacts sensitive aspects of their business such as identifying causes of disruptions in online banking, transaction timing accuracy, or reducing abandonment rates.

Focusing on the retail sector, the platform enables the localization and reduction of disruptions in SaaS applications and point-of-sale systems, streamlines marketing strategies and offers at the point of sale, and identifies load times and transactions on e-commerce pages.

In the manufacturing sector, the advantages are evident too. We’re talking about ensuring security and certainty in the network when operating IoT elements remotely, ensuring the smooth transition of data from IoT devices, and monitoring optimal performance of devices and/or sensors.

Ikusi Intelligence: High-Value Business Information

The visibility model proposed by Ikusi Full Visibility with Thousandeyes is end-to-end, observing different layers as a whole: from internet connectivity through private communication networks, private and public data center infrastructure, to the application’s own performance.

There are numerous endpoints that need visibility. Hence, Ikusi has developed Ikusi Intelligence, the comprehensive solution for enterprise management that provides data collection with executive dashboards focused on business outcomes with KPIs.

Ikusi Intelligence forms a solid basis for strategic decision-making through real-time information from the Ikusi Full Visibility service, supported by predictive analysis.

Additionally, it offers visualization of KPIs and key metrics in an intuitive and accessible manner for efficient decision-making and uses advanced algorithms to anticipate events and take unprecedentedly accurate preventive measures.

Ikusi Intelligence thus becomes an enhancer of active monitoring provided by Ikusi Full Visibility with ThousandEyes and an integral part of a duo that not only addresses technical challenges but also positions itself as a strategic ally in ensuring exceptional digital experiences.