Powering business collaboration through artificial intelligence
Artificial intelligence (AI) is taking a leading role in business collaboration technologies. From virtual assistants to innovative video conferencing, the use of AI is driving greater levels of efficiency and collaboration in companies around the world.
Furthermore, according to a recent Zippia study, 79% of business leaders believe that AI tools help increase revenue for their organizations.
Artificial intelligence is a type of technology capable of simulating cognitive processes through computer systems to achieve tasks efficiently and accurately.
In the business field, the use of artificial intelligence is getting increasingly frequent to improve collaborative work virtually and remotely, personalize the customer experience, automate repetitive tasks, improve decision-making, and access relevant information in a fast and efficient way.
In 2022, the IBM Global AI Adoption Index report shows that 35% of companies around the world use AI in their business, which represents a four-point increase from 2021. In addition, it is highlighted that large companies are twice as likely to implement AI compared to small companies.
IBM research also highlights that China and India are the countries where AI tools are used the most in the business environment. They are followed by South Korea (22%), Australia (24%), the United States (25%), and the United Kingdom (26%).
Artificial intelligence for business collaboration
More and more companies are using AI to add value and efficiency to different business areas. Within business collaboration, AI is being used to:
- Improve communication. Using AI makes it possible to access simultaneous translations in video conferences and generate summaries of information between multilingual or geographically distributed teams.
- Access relevant information. Employees using AI can find relevant information faster and more efficiently. Similarly, the ability of AI to analyze and categorize large amounts of data makes it possible to identify opportunities for improvement and share insights to optimize team efficiency.
- Implement virtual assistants and chatbots. These AI-powered tools extend intelligent support to employees to address problems, remember important tasks, or streamline routine tasks through automation.
- Detect cyber threats. AI allows data to be quickly scanned and qualified in real-time, such as emails or documents, to assess whether they represent a threat to the devices of collaborators or the organization.
- Optimize work experience. Removing external noise or scheduling automatic meetings based on the availability of the participants are just some of the functions that AI enables in collaborative solutions to enhance the work experience.
- Manage projects and plan. AI-based solutions provide for managing projects and allocating resources efficiently, scheduling activities, and monitoring progress in real-time.
Ikusi and its business collaboration solutions
The adoption of artificial intelligence is generating important competitive advantages in collaborative work, so its use is key to positively transforming the productivity of organizations.
In fact, according to Zendesk’s CX Trends 2023 study, 67% of business leaders expect to increase spending on AI by 2024.
Ikusi extends business collaboration services that incorporate different functionalities based on artificial intelligence, such as Ikusi Cloud Collaboration and Ikusi Engagement Center, implemented by Ikusi and powered by Cisco Webex.
With Ikusi Cloud Collaboration, organizations have access to a business communication and collaboration platform that offers a variety of tools for online communication, team collaboration, and video conferencing. Webex uses AI to improve the employee experience and productivity in business environments.
For its part, Ikusi Engagement Center is a platform that provides an omnichannel experience by integrating voice services, social networks, artificial intelligence, mobility, and analytics. This on-demand technology is used to create unique customer service experiences and enhance the loyalty rate.
If what you want is to integrate telephone systems, business messaging, and virtual meetings, the indicated solution is Ikusi Cloud Collaboration. An on-demand tool, implemented in a cloud infrastructure and with improved functionalities from the use of artificial intelligence.
Do you need to know more details about these solutions? You can consult with our team here.