Ikusi: going beyond technology
César Villamil, Managing Director of Ikusi in Colombia
In the digital transformation era, technology is no longer merely a tool but an essential part of a company’s business strategy. In many sectors the network infrastructure has become critical to the efficiency and success of the company.
Companies of all sizes are facing a complex ecosystem of users, devices, applications and data in their local installations and in the cloud, which requires appropriate management and optimisation.
In this scenario, connectivity between these applications, devices, data and users is a pressing need for companies. Also required is good network infrastructure and availability and, of course, data access security.
Ikusi’s experience in design, engineering, executing network infrastructure projects and delivering services appropriate to customers’ needs allows it to support companies so that managing solutions is no longer a business concern, and to evolve service delivery through solutions towards a new scenario in which agility, security and mobility come together in a unified manner.
A unique proposal
Ikusi’s differential value lies in its attitude and capacity to anticipate its customers’ needs and, leveraging its vast technical knowledge and alliances with technology partners, to offer high-value tailored solutions and services for each operation.
In addition, in recent years Ikusi has incorporated into its team experts in programming, service development and adoption practices with a focus on the client (customer experience), implementing a strategy for offering specialisation and architecture-based services. This approach has enabled Ikusi to create specific case uses that maximise the potential of the manufacturers’ solutions, adding value above and beyond that provided natively.
Once the project is operational, Ikusi continues to be a trusted partner for the customer. Its team of specialists has in-depth knowledge of the implemented services and solutions and can resolve any issues relating to operations or use of applications, for both internal and external customers.
Furthermore, Ikusi has the capacity and resilience to adapt, operate and improve the provision of services for solutions already in the after-sales phase, even if these have not been deployed or implemented by Ikusi.
Commitment and attitude
Ikusi’s commitment goes beyond service provision. Its proactive and approachable attitude is much appreciated by customers. They know that Ikusi’s experts are always on hand and that, in the event of an operational emergency, they will provide them with a range of solutions and explain the advantages, risks and the pros and cons of each one. This attitude creates trust and helps build long-term relationships with customers.
To sum up, in the complex world of digital transformation and business networks, Ikusi stands out as the ideal partner for Colombian companies seeking to simplify their network management, administration and support, to improve connectivity, guarantee cybersecurity and have access to a quality service backed up by team of committed, proactive experts and a partner ecosystem that enables them to provide services throughout the country.
With its experience, technical knowledge and service attitude Ikusi has secured its reputation as a leader in the market, supporting the success and efficiency of numerous companies and forging solid, long-lasting business relationships.